Help
Your satisfaction is our top priority. Below are the most frequently asked support questions we receive from customers. If your issue isn't resolved after reading these topics, please contact us and someone from our friendly staff will assist you.
I can't login. 
Make sure the username and password you're entering match the information you provided upon registration. Your username is your full email address (e.g. "johndoe@yahoo.com" not just "johndoe"). Also, your password is case sensitive so be sure you don't have "CAPS LOCK" on or off by accident.
I forgot my password.
To retrieve a lost password, simply enter your username into the "Forgot Password" box on the login page. For security purposes, you'll be sent a link to change your password to something new.
How do I change my password?
Enter your email address into the "Forgot Password" box on the login page. You'll get an email within a few minutes with step-by-step instructions for changing your password.
How do I cancel my membership?
Membership at FreeCellPhoneTracer.com is a one-time fee only. We do not store your credit card information and there are no recurring fees, therefore you do not need to "cancel" to stop further billings.
If you have additional billing questions, please visit our contact page to open a ticket.
How can I view phone records and/or call logs?
Phone records, call logs, GPS location, and "forward search" for cell phones are among the many items of data that we do NOT offer. For more information, please read our Privacy Principles.
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